Who is the course for?
Do you have to write emails/letters on a regular basis? Do you sometimes find it difficult to get your message over? Would you like some practical help in writing business letters? This course is designed specifically for people who want to improve their Business Writing communication, to get their message over, whilst building or maintaining rapport. It is a hands-on practical course giving opportunity to write letters and receive feedback.
To increase the course participant’s knowledge and skills to be able to write business letters and emails, in a professional and friendly way.
The course will include the following:
Have you been asked to write minutes for a meeting and don’t know where to start? Or perhaps you want to improve the professionalism of your minute writing? Action points can easily get forgotten and meetings become a repetition of the last occasion.
This course is aimed at the non-secretary (or the new secretary), the person who needs to take notes in meetings.
You will learn how to gather the important pertinent information, summarise, write action points, remain objective, and improve your grammar in your writing. You will go away with a check list that will help you remember all the important features to minute writing.
Upon completion of the training program, participants will be able to:
Prepare for a meeting
Take minutes (or notes) of a meeting
Use appropriate written language for a meeting
Summarise information in easy to understand English
Recognise how much information to record or to exclude
Get essential information down before the group moves on
Complete your meeting notes and minutes promptly
Use appropriate formats for writing minutes
The Purpose of Meeting
Activity - Stop and Think of your own meetings
Activity - Effective meetings vs Ineffective meetings
Why have minutes at all?
What to include in your minutes the standard format
Analyse and Compare different minutes
Taking Minutes – tips and practice from the agenda through to writing up
Action Point Registers – what are they and how do they work?
Making note-taking more simple
Barriers to note taking
Activity – Try out your speed-writing
Practical exercise on summarising
Common Grammatical Errors including spelling
Active versus passive voice
Taking minutes from a Transcript
Taking minutes of a recorded meeting with feedback
Summary and recap
Who is the course for?
This course is designed specifically for people who either want to start writing reports for their organisation/club, or for those who want to improve their report writing skills and make their reports more accessible and attractive to their readers.
To increase the course participants knowledge and skills to produce an effective written report
To recognise the elements of a well written effective report
To understand the principles of the Rhetorical Triangle (Audience, Writer and Purpose) and how to use it to formulate reports that will be read and considered
To recognise and apply the Plain English Principles including good use of grammar and spelling
To be able to pull together and design attractive eye catching graphs, charts, tables and flow charts to meet the needs of the reader
To apply learning and produce a short report using images, graphs and flow charts as appropriate
Plain English concepts including grammar, punctuation, active language and spelling
Structuring the report – what is important to include?
Attracting the reader by considering the “What’s in it for me!” element
Writing a plan for your report
Creating effective Images, Flow charts, Graphs, and tables
Practical application of report writing with laptop (provided)