Fish4Development Business Training

Writing Skills Training

Do you have to write reports, minutes or business letters/emails regularly? Then the following courses will really help you to save your time; be more efficient and make your writing more interesting and eye-catching. There is also an element of communicating in a more powerful way.

Business Writing

Effective Business Letters/Emails

Who is the course for?

Do you have to write emails/letters on a regular basis? Do you sometimes find it difficult to get your message over? Would you like some practical help in writing business letters? This course is designed specifically for people who want to improve their Business Writing communication, to get their message over, whilst building or maintaining rapport. It is a hands-on practical course giving opportunity to write letters and receive feedback. 


To increase the course participant’s knowledge and skills to be able to write business letters and emails, in a professional and friendly way.

The course will include the following:

  • Analysing and determining the barriers of written communication in sending and receiving the message
  • The importance of structuring and planning in conveying a message to meet objectives
  • Using the principles of the “Rhetorical Triangle” to win your audience over
  • Developing and building rapport in writing
  • Showing care and respect
  • Using accessible wording
  • Achieving a conversational tone
  • Personalising what you write
  • Getting a response
  • A look at the styles of writing through the ages including what we want today    
  • To recognise and apply the Plain English principles
  • Avoiding jargon and clichés
  • Using the right word in the right context
  • Watching out for repetition
  • Making your writing easy to understand
  • Spelling, punctuation, grammar and turning passive to active language
  • Using format to convey a message (typeface, white space, colours, bullets, images)
  • Writing messages using positive language 
  • Proofreading and editing your message
writing minutes

Writing Minutes of Meetings

Have you been asked to write minutes for a meeting and don’t know where to start? Or perhaps you want to improve the professionalism of your minute writing? Action points can easily get forgotten and meetings become a repetition of the last occasion.

This course is aimed at the non-secretary (or the new secretary), the person who needs to take notes in meetings. 

You will learn how to gather the important pertinent information, summarise, write action points, remain objective, and improve your grammar in your writing. You will go away with a check list that will help you remember all the important features to minute writing.

Upon completion of the training program, participants will be able to:

  • Prepare for a meeting

  • Take minutes (or notes) of a meeting

  • Use appropriate written language for a meeting

  • Summarise information in easy to understand English

  • Recognise how much information to record or to exclude

  • Get essential information down before the group moves on

  • Complete your meeting notes and minutes promptly

  • Use appropriate formats for writing minutes

  • The Purpose of Meeting

    • Activity - Stop and Think of your own meetings

    • Activity - Effective meetings vs Ineffective meetings

  • Why have minutes at all?

  • What to include in your minutes the standard format

  • Analyse and Compare different minutes

  • Taking Minutes – tips and practice from the agenda through to writing up

  • Action Point Registers – what are they and how do they work?

  • Making note-taking more simple

  • Barriers to note taking

    • Activity – Try out your speed-writing

  • Summarising

  • Practical exercise on summarising

  • Common Grammatical Errors including spelling

  • Active versus passive voice

  • Taking minutes from a Transcript

  • Taking minutes of a recorded meeting with feedback

  • Summary and recap

Report Writing

Report Writing Course

Who is the course for?

This course is designed specifically for people who either want to start writing reports for their organisation/club, or for those who want to improve their report writing skills and make their reports more accessible and attractive to their readers.


To increase the course participants knowledge and skills to produce an effective written report


    • To recognise the elements of a well written effective report

    • To understand the principles of the Rhetorical Triangle (Audience, Writer and Purpose) and how to use it to formulate reports that will be read and considered 

    • To recognise and apply the Plain English Principles including good use of grammar and spelling

    • To be able to pull together and design attractive eye catching graphs, charts, tables and flow charts to meet the needs of the reader

    • To apply learning and produce a short report using images, graphs and flow charts as appropriate  

Programme/Event content

    • Plain English concepts including grammar, punctuation, active language and spelling

    • Structuring the report – what is important to include?

    • Attracting the reader by considering the “What’s in it for me!” element

    • Writing a plan for your report

    • Creating effective Images, Flow charts, Graphs, and tables

    • Practical application of report writing with laptop (provided)