Assertiveness and Confidence Building
Do you find yourself saying yes when you would like to say no? Do you always avoid c onflict situations? Have friends described you as a pushover? Would you like to state your points of view without hurting people or making unacceptable compromises?
If you need help with the situations above, then this is the course for you:
This assertiveness and confidence building course will provide course participants with the underpinning knowledge and skills to be more assertive and confident, both in their personal and professional lives. Yo
u will learn how to be assertive as opposed to aggressive; you will learn to deal with difficult situations in an assertive way and gain the confidence/skills to say no!
What the course will cover:
Useful techniques of assertive communication, including:
o The broken record
o using body language to convey your message
o reflecting back technique
Improving listening skills
How Transactional Analysis can help you
Practical exercises to build up your confidence
Saying no assertively