Counselling Your Team

Counselling Your Team (2 days)

Getting the work-life balance is difficult and putting your home issues away when you arrive at work is a struggle for some. Do you find that your team come to you with problems and you struggle with how to deal with them? You feel empathetic, but powerless to do anything.

Line managers and HR professionals are increasingly being asked to support employees in a number of roles including counselling. Indeed, counselling skills underlie and underpin many forms of employee help.

Learn the basics in how to counsel your team and give back the responsibility for their life to them. We will be covering:

· Personal qualities unconditional positive regard, genuineness, being congruent, and understanding our motivation to help

· Understanding the dynamics of the counselling relationship including allowing the individual to come to their own decisions/conclusions about their behaviour and the way ahead

· Setting boundaries providing a clear contract of what will and what won’t be included within the setting. Getting greater understanding of ourselves and building good boundaries. Being able to let go and not take on an individuals issues. Knowing if you are the right person for them to be speaking to.

· Confidentiality enabling confidence and building trust but knowing the limits. Making notes?

· Listening skills including establishing rapport, reflecting back, summarising, questioning, probing, prompting, immediacy, self-disclosure and handling silences

· Emotional issues – the causes of feelings of anxiety, anger and guilt. Understanding on the statement “all behaviour leads towards a goal”. The dangers of the emotional vampire and common techniques they may use such as projection, manipulation and transference.

· Providing feedback and challenge by ensuring a good bridge of empathy is built

· Confronting and Challenging irrational ideas and distorted thinking using the basics of Cognitive Behavioural Therapy

· Helping People move on using the Gestalt Therapy technique of the Empty Chair

· The grief cycle Kubler-Ross

· When to refer to the professional (knowing your limits) - with issues such as those receiving medical treatment, or have mental health issues.

 Access 2010 - Assertiveness and Confidence Building  - Assertiveness  - Building a Great Team  - <title>Coaching and Mentoring</title> for Improved Performance  - Coaching Skills  - Communication Skills  - Communication Skills for Managers and Leaders  - Complaint Handling  - Confidence Building  - Counselling Your Team  - Creative Problem Solving  - Customer Care  - <title>Customer Service</title>  - Dealing with Difficult Behaviour!  - Excel 2010  - Excel 2010 Intermediate  - Excel 2013