Coaching and Mentoring for the Manager

Coaching and Mentoring for the Manager

Coaching is one of the most effective methods of enhancing performance. It involves deliberate and specific activities that are designed to help people develop their skills by learning on the job. A good coach leads highly productive teams who are keen to learn new skills and as a result significantly increase the cost effectiveness and efficiency of their department/ organisation.


"I never cease to be amazed at the power of the coaching process to draw out the skills or talent that was previously hidden within an individual, and which invariably finds a way to solve a problem previously thought unsolvable." ― John Russell, Managing Director, Harley―Davidson Europe Ltd.


"I absolutely believe that people, unless coached, never reach their maximum capabilities." ― Bob Nardelli, former CEO, Home Depot  

What the course will cover:

  • We will be going through the following topics:
  • What is coaching?
  • The managers' role as a coach
  • The two approaches to coaching directive and non-directive
  • Skills and qualities of an effective coach
  • Knowing yourself – what is my style?
  • Improving communication, listening, rapport, empathy, questioning
  • Understanding and overcoming resistance to change
  • Using the four dimensions of questioning to deal with obstacles in attitude
  • SMART Goal setting - Setting objectives and targets
  • Giving constructive feedback
  • Structuring the coaching session including record keeping
  • Are we being “reasonable” – being aware of grievances
  • Using the GROW Model – practice for development coaching
  • Using the Skilled Helper model – practice for managing and monitoring poor performance coaching
  • Motivation
  • The Skill/Will matrix
  • Evaluating the Coaching – how well did I do?  


We will also investigate the different models of appraisal s including competency, goal setting, peer appraisal, 360 feedback and self-assessment