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Learning and Development professional with twenty five years experience in designing and delivering a wide range of training course in Business, ICT, Management and Soft Skills, both in the Private and Public sector. 

Training, Recruitment and Assessment Centre Manager leading and coaching a new team of Training and Development Officers
Coordinator of training for 200+ staff from Senior Managers through to Customer Service Advisors

Learning Needs Analyst collating information from business objectives, appraisals, interviews, management discussions, and customer feedback producing a Training Plan for the year ahead

Creative and methodical in assessment centre design and delivery including in-tray exercises, psychometric testing, role plays, case studies, and interviews

HR training including: appraisals, competencies, motivating your staff, equality and diversity, health and safety, management inductions, communicating HR policies to new and existing staff


  • Teaching qualification for Adults equipping me to design and deliver material in an accessible way 
  • Financial Management including managing a training budget, PAYE, profit and loss, double entry book keeping
  • Learndirect and UKOnline Centre Manager at the beginning of the concept, this skilled me with the decision making on the most suitable e-learning packages to choose for the centre 
  • Assessment centre design and evaluation of training has enabled me to choose the right form of assessment to ascertain relevance of skills, and competency of both staff and management. 
  • Strong design skills which have involved presentations, training with PowerPoint, workbook design, e-learning, newsletters, marketing, web design 
  • Excellent Communication both written and verbally 

  • ILM Level 5 Coaching and Business Mentoring (2014) 
  • ILM Level 5 Management - Leading Innovation and Change (2010) 
  • MSc in Human Resource Management Lincoln University (2007) 
  • Level A and Level B Psychometric Testing (2007) 
  • Institute of Customer Service Assessor (2005) 
  • CertEd in Post Compulsory Education (1995) 
  • European Computer Driving License (2001) and Advanced (2014) 
  • NVQ D32/33 Assessors Award (1995) 
  • NVQ D36 Assessment of Prior Learning Award (1995) 
  • Counselling Skills Training (1996) 
  • HND in Business and Finance (Distinction) Brighton University (1990) 


July 11 to date - Fish4development – Lincoln

Training and Assessment Consultant

Learning and Development consultancy, web-design, marketing, sales, networking, course development and delivery

2005 to 2011 - Lincolnshire County Council - Lincoln

Training, Development and Assessment Centre Manager

Recruitment and selection of 200 staff including team leaders and managers in the Customer Service Centre:

Line manager of 5 Training and Development officers, which included coaching and mentoring into the role.

Designed and developed over ten different training courses including the following:

Customer Service, Creative Problem Solving, Presentation Skills, Assertiveness Skills, Telephone Skills, Complaint Handling, Managing Stress, Equality and Diversity, Conducting Appraisals, Interviewing, CV writing, Communication, Reception, Team Building, Managing Change, Coaching, Train the Trainer and Microsoft Office 2010 including Word, Excel, PowerPoint, Outlook, Publisher, Dealing with Difficult Behaviour, Leadership and Motivation.

Project team involvement in e-learning for CRM and Customer Service skills.

2002 to 2005 - Haven Online, Haven High School – Boston

Community training centre attached to school

ICT Centre Manager

Managing the above centre included marketing, sales, writing training programmes, training learners, financial management and overall day-to-day running of the centre including managing staff and volunteers.

Learndirect and e-learning facilitator.

1999 to 2002 - Whitehawk Inn Training Centre – Brighton

Community training centre as a result of regeneration funding

Computer Courses Trainer of classroom based courses in CLAIT (Computer Literacy and Information Technology), IBT2 (Integrated Business Technologies), Desk Top Publishing, Internet Technologies and ECDL. Also Tutor for Learndirect students.

Soft Skills Trainer in: Interpersonal skills, Assertiveness, Team-Building, Telephone, Interview, Customer Care, Time Management, and Sales Skills. I also have written, produced materials for and presented courses in CV writing, Interview Skills, Personal Development, Body Language, Listening Skills, Communication Skills, and other interpersonal skills courses.

Management and Administration Also involved in course marketing, volunteer recruitment, training and coordination. Wrote all course manuals including technical skills providing simple help notes for all classroom courses.

Responsible for coaching, training, appraising and managing the work to a team of five trainers

1998 to 1999 - Time Management International - Nicosia, Cyprus - Programme Director

Delivered a 2 day programme called ‘Putting People First’ this looked at the importance of Customer Service in an organisation to make it successful, including good practice in dealing with complaints.

1996 to 1998 - Louis Travel Agency Ltd – Cyprus – Trainer

Responsible as sole trainer for 5,000 staff, training hotel staff, tour operators, cruise line staff and head office staff in a wide variety of subjects including: Customer Service, Sales, Reception, Telephone, Team Building, Communication and software.

1994 to 1996 - Futures Training Centre - Worthing - Trainer/Tutor/Business NVQ Assessor

NVQ Business Studies teacher and assessor (Pitman)

IT Trainer including GroupWise training to National Rivers Authority

Secretarial Skills trainer